Communication is the engine that powers business.
It is an important online sales skill that you mustpolish until it shines like the sun.
And listening and paying attention to your customerscan make you understand what they want and help youservice them and so make more money.
You can learn many things you didnt know about your business by getting valuable feedback from your customers.
Your customers may buy your main product just to get the free gifts.
Your visitors may think its to hard to navigate through your web site.
By knowing this type of important information you can improve your web site, products/services, advertising, and
marketing.
Below are nine techniques you can use to get valuable feedback from your customers.
Use surveys and questionnaires regularly to improve your business.
Publish them on your web site, e-zine, print newsletter, direct mail material, include them with product shipments or inside product packages.
Post them on appropriate online message boards, e-mail discussion lists and newsgroups on the internet.
Create an online community for your customers. Include a chat room, message board, e-mail discussion list on your site for customers to participate in.
You can regularly moderator these communities to see what your customers are saying about your business.
Give away your products to a group of your customers. Ask them to use and review the product.
Ask them to fill out an evaluation form and send it back.
Some customers may fill them out, some may not, but the feedback you do get will be valuable.
Offer your web site visitors an online product or service from your web site at no cost.
It could be an ebook, search engine submission, consulting via e-mail, web design, etc.
In return, ask them to fill out a short survey about your web site, products or services youre selling, customer service, or your web site.
Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly.
They will give you ideas and input on how to improve your customer service.
You could pay them, take them out to dinner or give them free products.
Stay in contact with customers on a regular basis. Offer them a free e-zine subscription.
Ask customers if they want to be updated by e-mail when you make changes to your Web site.
After every sale, follow-up with the customer to see if they are satisfied with their purchase.
Make it easy for your customers to contact you. Offer as many contact methods as possible.
Allow customers to contact you by e-mail.
Hyperlink your e-mail address so customers wont have to type it.
Offer toll free numbers for phone and fax contacts.
This will make it easy for your customers to voice their opinions.
You could regularly contact customers on birthdays or holidays. Send thank you gifts to lifetime customers.
E-mail them online greeting cards on holidays or birthdays.
Call them personally to wish them a happy holiday.
You could them follow-up with a survey or ask them if theyre happy with your business.
Invite your customers to company meetings, luncheons, workshops or seminars.
Create special events for your customers like parties, barbecues, dances etc.
Make a point for yourself and your employees to interact with them at these event to get valuable feedback for your business.
You could use a couple or all of the techniques listed above to get valuable customer feedback.
These arent the only ways, be creative and come up with some of your own.
May these online sales secrets help you to make a lotof money.
Warmly,
I-key Benney, CEO
I-key, a Millionaire CEO from New York City is the creator of Mscsrrr: Millionaire Secret Cash System, (home based business) program, which has helped thousands of ordinary people from all over the world to attain financial security and shining success during the past 2 yrs.
Mscsrrr Millionaire Cash System helps you to generate $1,500+/Week for life, from home or office, part time or full time. No large investment or hassles. Win $1000-$2000 free cash
You may have heard the expression that content is king.
Yes, what type of content you have can impact your sales.
For this reason, learning how to re-cycle your content can help you improve your online marketing and promotion as well as your sales.
1. Repackage your web site content in to differentproducts to sell. You could create speeches, audiobooks, classes, and video tapes with your content.
2. Divide your content up and use it for promotionalarticles. You could submit them to other web sitesor ezines for publicity. Just add your resource box.
3. Allow people to link to your web sites content.This is a fast way to get hundreds of people linkingto your web site.
4. Add to your content and create an ebook to sell.You dont want to sell your free content, but if youadd to it you can. Its an extra profit stream.
5. Compile it into a free ebook. You could submitit to free ebook directories. Use it as a bonusfor when people subscribe to your e-zine.
6. Use your free content as a lead in product foryour fee based content or private site. Just allowthem the option of up grading to the paid version.
7. Place it on follow-up autoresponders from yourweb site. This is a great way to remind people tocome back and revisit your web site.
8. Create a free bonus out of your content for yourmain product. When you add new content, removethe old content and create a bonus product with it.
9. Use the content to create a press release. Thisworks well if you need extra information for yourpress release announcement.
10. Trade content with other web sites. It will giveyou the chance to get new content and promoteyour web site at the same time.
May these online marketing and promotion secrets help you to make a lot of money.
Warmly,
I-key Benney, CEO
I-key, a Millionaire CEO from New York City is the creator of Mscsrrr: Millionaire Secret Cash System, (home based business) program, which has helped thousands of ordinary people from all over the world to attain financial security and shining success during the past 2 yrs.
Mscsrrr Millionaire Cash System helps you to generate $1,500+/Week for life, from home or office, part time or full time. No large investment or hassles. Win $1000-$2000 free cash