The necessity for better email management and email archiving grows everyday. Email (electronic mail) changes and evolves with technology. In order to understand the email management technology that will be best for you or for your business lets take a step back and look at the origins of email itself.
Where Did Email Come From
Believe it or not, email actually existed before the Internet did. The use of email began as early as 1965 when users of mainframe computers (huge computers that are used to store massive amount of data such as census reports, etc.) would share time on one computer because it was impossible to buy lots of little personal computers as there were none. These mainframe computer users would leave electronic messages on the computer for other users who would be using the same computer at another time. In a way, it was like simply leaving a note on an office desk for a co-worker, but the message was electronic and thus did represent an early form of electronic mail.
The ARPANET Contributes to Email and Email Management
The ARPANET computer network was the intellectual predecessor to the Internet. The ARPANET was also the first network that allowed data to be transferred in packets (referred to as packet switching). Transferring data in packets allowed more information and communication to go through one physical line instead of many lines which either carried communication from one node to another or were dormant as was often the case when circuit switching was the main method of data transport. The ARPANET greatly increased the popularity of using email as a means of communication. The ARPANET probably also led to folders and other , which were helpful in the organization and location of specific emails.
What About the @ Sign
The development and the evolution of the ARPANET also led to new developments in electronic mail. Ray Tomlinson was one of the privileged few who had access to the ARPANET and was the first to use the @ sign to separate the name of the user from the name of his/her computer. Through the developments of the ARPANET and Ray Tomlinsons contributions, email rapidly became more popular amongst computer literates. Email soon became the killer application of the ARPANET.
Additional Email Management Solutions
As more and more people began to be aware of the ARPANET, they began to be aware of the benefits of rapid electronic communication. Because of the demand, other protocols were developed for other groups with time-sharing computers. These protocols allowed many groups to send electronic messages to each other. They then started sending messages to other computers which required the name of the senders computer and the name of the receivers computer instead of just one sender name and one computer name.
Networked Email and Increased Email Management
With the development of local area networks (LANs) and wide area networks (WANs), email was able to be transferred electronically from one node to another or from one computer to many others. The process today uses mail user agents and mail transfer agents to send emails almost anywhere in the world.
Email Management Tools
Email management solutions are in demand today. Users want email management tools to do the following:
Most of the information in this article can be referenced to the following link.
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Have you had an email fiasco where everything went totally bananas Things you never meant to happen, happened. And you felt like hiding in some deep, dark cave, where no one could find you.
Anything that can go wrong will go wrong. So said a guy by the name of Murphy. And I believe him, because if anyone has had a super email disaster, I have. Keep reading, because if this ever happens to you, youll know what to do.
How Would You Like to Get 35 Emails From One Person
One morning on a day Id rather forget, about three years ago, I managed to send out over 7,000 emails in less than an hour. In effect, I accidentally sent out 35 emails to each of the 200 people on a particular list.
Heres How My Horror Story Unfolded...
Back then, I was new to email. I didnt have any software and no budget to send out email through an email based company. So we wrote a little do-it-yourself program that sent out an email to each individual address, without revealing the whole cc list.
We were so proud of our programming prowess! All the names of the recipients were on that list, and the server picked them up one by one, sending the email to each individual.
Which Was Fine in Theory...
None of the recipients could see the other people on the list. They didnt know that it had gone to 199 other people. But we hadnt thought through the complete process. One unforeseen bug dialed Murphys number. When a recipient hit reply, our little program sent their message to everyone else on the list!
All it Took Was One Person to Hit the Reply Button
It just so happened that the first person who did, also attached a personal note to me. This personal note then went to all 200 people on my list. A client who got to work early saw it, and emailed me to say that she was getting my personal mail.
She too hit reply and sent her reply to 199 other people she didnt know were on the list. Soon everyone began complaining by hitting reply, and thousands of emails danced our server dizzy.
As if that werent enough, the Take-Me-Off-Your-List Brigade started their charge, effectively turning a sunny day into a raging cyclone!
Not to belabor the story, we fixed the problem in an hour. But by then, the dastardly deed had been done.
However, Disaster is Only an Opportunity With a Nasty Name
Tons of people were now acutely aware of our Internet presence. This was a marketing scenario that had gone horribly wrong and needed to be turned around full circle ASAP.
A Little Humour, a Lot of Profit...
We followed the first rule of Public Relations. When in trouble, dont deny your mistake. Grovel a lot, and then grovel some more. And then pull your rabbit out of a hat.
Heres how we did it. A couple of days later, we sent everyone on the list our profound apologies with A cartoon alongside.The cartoon broke the ice and earned us US$5000 extra!
Some clients were so taken with this humorous gesture that they called me in to do business with them. Net result We got business worth over US$5,000 as a result of this miscommunication. Friends were found through a fiasco fraught with faux pas.
Are You Ready for Mr.Wrong
You should be, because no matter how much care you take, something will invariably go wrong. As our world becomes more complex, more things can go wrong -- and will! Dont let them catch you unprepared. Bounce back quickly -- respond right away, confess your guilt and error, use humour.
And make short work of Murphys law.
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